Shipping

United Kingdom

  • For orders under £75 shipping is charged by weight, with a maximum charge of £7.95.
  • For orders over £75 there is a free of charge shipping option.
  • Free shipping is dispatched using a 2-3 day service.

International

  • Shipping is charged by the weight of the items in your basket and the cost will be calculated at the checkout.
  • Smaller items are sent by Royal Mail and larger items by Landmark Global. Estimated delivery for Europe is 5-7 days and for the Rest of the world 7-14 days.

Returns

Liliana Dolls hopes that you will really like your purchase. However, if for any reason you do not, you can return it. Please contact us within 7 days of receipt, so that the problem can be rectified as soon as possible.  We just ask that you return your purchase to us in perfect condition in it’s original display box/packaging within 14 days of receipt.  A 10% charge will be incurred if the doll box seals are broken or the doll has been removed from the box.  Please ensure that the item is well protected and wrapped carefully to avoid damage in the post. Finally, you just need to include the receipt. Refunds are actioned upon receipt of return. Paypal refunds will be received immediately whilst debit/credit refunds will take 3-4 working days to appear in your account.

Return postage is at the buyers expense unless the product is faulty.

 

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