Shipping

UK Mainland excluding Scottish Highlands

  • For orders under £60 shipping is charged by weight, with a maximum charge of £3.95.
  • For orders over £60 there is a free of charge shipping option within the UK.
  • All parcels are dispatched using a next day service, delivery excludes Saturday, Sunday and bank holidays.

Scottish Highlands and UK Islands

  • Shipping is charged by the weight of the items in your basket and the cost will be calculated at the checkout.
  • Options for standard delivery or an express service are available at the checkout.

International

  • Shipping is charged by the weight of the items in your basket and the cost will be calculated at the checkout.
  • Smaller items are sent by Royal Mail and larger items by Landmark Global. Estimated delivery for Europe is 5-7 days and for the Rest of the world 7-14 days.

Returns

Liliana Dolls hopes that you will really like your purchase. However, if for any reason you do not, you can return it. Please contact us within 7 days of receipt, so that the problem can be rectified as soon as possible.  We just ask that you return your purchase to us in perfect condition in it’s original display box/packaging within 14 days of receipt. Please ensure that the item is well protected and wrapped carefully to avoid damage in the post. Finally, you just need to include a copy of your receipt with your return, together with a brief reason for the return. We will be happy to exchange the item or give you a full refund.

Return postage is at the buyers expense unless the product is faulty.

 

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