Standard delivery across the UK including Northern Ireland is by Hermes Courier Service and is charged by weight. For most orders this will be £3.95 and they are normally delivered within 3 days of dispatch . For orders over £100 shipping is free of charge. Small parcels (mainly 30cm dolls clothes) will be sent by Royal Mail. If you require a quicker service, Royal Mail 1st class or DPD Courier service is available. The shipping cost is shown at the checkout.
Liliana Dolls hopes that you will really like your purchase. However, if for any reason you do not, you can return it. Please contact us within 7 days of receipt, so that the problem can be rectified as soon as possible. We just ask that you return your purchase to us in perfect condition in it’s original display box/packaging within 14 days of receipt. Please ensure that the item is well protected and wrapped carefully to avoid damage in the post. Finally, you just need to include a copy of your receipt with your return, together with a brief reason for the return. We will be happy to exchange the item or give you a full refund.
We recommend that you return your parcel via Hermes Courier as this is a tracked service. To use this service go to www.myhermes.co.uk. Alternatively, you can go to www.Parcel2Go.com where you will find a range of postal options.
Return postage is at the buyers expense unless the product is faulty.